FAQ

What is KIDS STORE?
KIDS STORE is largest online store for baby and kids products. We cater to the needs of our buyers (mothers buying for their kids) from before the kid is born upto his/her early teens.

What is the benefit of buying from KIDS STORE?
Our company philosophy is pretty simple: We want to offer the best possible deal for our customers for the products that we all want to buy for our children. Our endeavour is to ensure that you get the widest possible choice of top rated brands and products at the best possible price anywhere in India combined with best possible service and timely delivery of products at your doorstep.

Where are the offices ofKIDS STORE located?
Currently our office is located in LONDON while the orders are shipped from our warehouses located across UK.

What products does KIDS STORE sell?
We sell products of all the leading brands for babies and kids across sections right from diapers, baby food, infant accessories, gears (strollers, high chairs), nursery furniture, clothes & footwear to toys and school products. We also stock items from some of the leading importers and domestic manufacturers of the country. The items undergo a thorough check by our QA team before they are stocked.


How do I know my order has been confirmed?
After checking out during the payment process, you will get a confirmation that your payment has been processed successfully. You will also get a mail in your registered email id, along with an SMS to your registered mobile number confirming the order.

How do I check my order status?
We will ship your package within 24 hours of receiving the order. We will also mail you the name of the courier company and the tracking number of your consignment to your registered email address. You will receive an SMS about the same. In case you do not receive an email from us within 24 hours of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company. Alternatively, you can check the same in My Account page, where Track Shipment option gives you the current status of your order being shipped.

Is it safe to use my Credit Card Online at Firstcry.com?
We accept VISA, MASTER and AMERICAN EXPRESS Credit Cards issued in India and we accept Debit cards of all banks issued in India. International credit/debit card transactions are also accepted through Paypal, so now you can place orders with Firstcry from outside India and we will ship it to your dear ones in India. All your transactions online are protected & secured by SSL (secure socket layer) technology from GoDaddy.com. It encrypts your credit card and relevant information during the entire transaction process. This encryption makes your shopping experience safe and secure.

What if an item is out of stock?
We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. We will notify you at the time of check out if the item selected is not in stock. In the rare circumstance where the order has been accepted and due to some reasons we are not able to ship, we will notify you within 24 hours and the money will be returned to you in the same mode by which the payment was made within 10 working days. Some items (which are restocked regularly) and is temporarily out of stock may appear on display with an out of stock tag. You can use the Notify Me option and we will inform you once the product is replenished and available for sale.

Are there any other hidden charges like Octroi or Entry tax?
You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra.

How are the products packaged?
Each of the individual products are securely packaged in bubble wrap and put into a box. The box is sealed well ensuring a safe delivery to your doorstep.

Is it mandatory to register before placing an order?
Yes, it is mandatory to register before placing an order on FirstCry. You can create an account on FirstCry by entering and verifying your email ID and phone number. You can choose to login via Facebook/Google account to place an order on FirstCry. It is recommended that you register with us in order to receive timely offers and also to maintain your Wishlist and account & address details.

How long will it take to receive my orders?
For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days after dispatch (business days exclude Sundays and other holidays). However items weighing over 2 kilos may take a couple of days longer to reach. For other areas the products will be shipped through Indian Postal Service and may take 1-2 weeks depending on the location.

Can I ship different items in my order to different shipping addresses?
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.

Who pays for the shipping charges?
We provide Free Shipping on all Orders above or equal to Rs. 699/- (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer). For Orders below Rs. 699 (with exclusions as above), shipping charges of Rs. 50 will apply. On select pincodes and/or on select products, we may apply additional shipping costs irrespective of the order value.

What happens if I am not available at the time of delivery?
Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.

What is your Return Policy?
To view the Return Policy applicable for each product, please visit the product/combo page that you wish to purchase. The return window starts from the date of delivery of the product(s). Once the return window has expired, you may not be able to raise the return request for your order(s). We would advise you to check the return window before placing an order. For more details, click on Returns Policy on the product/combo page.

What options do I have while making payment?
We accept payments by debit or credit card and also through Net Banking.
Credit Cards & Debit Cards - We accept VISA, MASTER and AMERICAN EXPRESS Credit Cards issued in India and we accept Debit cards of all banks issued in India. International credit/debit card transactions are also accepted through Pay pal.
Net Banking - We Accept Axis Bank, Bank of Baroda (Retail & Corporate Banking), Bank Of India, Bank of Maharashtra, Canara Bank, Corporation Bank, Citibank, Deutsche Bank, Federal Bank Fed Net Banking, HDFC Bank, ICICI Bank, IDBI i Net Banking, IndusInd Bank, ING Vysya Bank Ltd., Jammu & Kashmir Bank, Karnataka Bank, Karur Vysya Bank Limited, Kotak Mahindra Bank, Lakshmi Vilas Bank, Oriental Bank Of Commerce, Punjab National Bank, The Bank Of Rajasthan, Royal Bank of Scotland, South Indian Bank, State Bank Of India, State Bank of Indore, State Bank of Hyderabad, State Bank of Travancore, Syndicate Bank, Tamilnad Mercantile Bank Ltd., Union Bank Of India, Vijaya Bank, Yes Bank

  • Saved Cards F.A.Q.s
  1. What all information is saved on opting for save card functionality?
    Credit card number, card holder name and expiry date is saved in a secured vault on opting for save card functionality.

    2. Can I delete my saved cards?
    Yes, user can delete their saved card at any point of time from the checkout page. Alternatively, users can also delete the details of the saved cards from the payment details section on their My Profile page.

    3. What's the maximum number of cards that can be saved?
    User can save a maximum of 10 cards.

    4. How do I save my cards?
    User has to select option for "Express Pay" while making the final payment on Firstcry. On clicking, the card details provided by the user (i.e. Card number, card holder name and expiry date) are pushed and saved in to a secure PCI DSS compliant vault.

    5. How do I make payment using saved cards?
    User can view all his/her saved cards on checkout under the credit/debit cards tab. This information is protected behind login. User has to login to site in order to view the saved card details. Next step is to select one of the saved cards, provide CVV and click on make payment button to complete the transaction.

    6. Can I use a new card which is not yet saved for making payment?
    Yes, our system supports payments through both new and saved cards. In case you have a new card which is already not saved with us, then you can use the same as well for making payments.

    7. Is it mandatory to save cards?
    No, user can decide whether they want to save their card info or not.

    8. I am unable to view my saved cards in checkout?
    The user must have a registered account with FirstCry and must be logged in to view the saved card information on checkout.

    9. Can saved cards be used on mobile site and apps?
    Yes, users saved cards are linked to the registered email id and are accessible on FirstCry mobile site and Apps as well.

    10. Is it safe to save my cards on checkout?
    Your card information is saved in a Card Vault with PayU, one of the leading PCI DSS (Payment Card Industry Data Security Standards) compliant payment service providers in India. They use world class encryption technology to securely share information between FirstCry and PayU.

    11. What happens to saved expired cards?
    User will see clear messaging in checkout against the saved expired cards. User has to ideally delete these cards and add new cards for payment processing.

    12. Whom should I contact if I had opted for save card but my card information was not saved?
    Please visit our Contact Us page and drop your query details to our customer care team for further action.